Boost Efficiency and Quality with Zendesk Workforce Engagement Management

Delivering great service doesn’t just happen - it takes the right people, tools, and insights. Zendesk’s Workforce Engagement Management (WEM) brings everything together so your team can perform at its best.

Why Zendesk WEM?

• 🕒 Smarter scheduling, faster

  Automatically forecast staffing needs and schedule agents — cutting time spent on workforce planning by up to 70%.

• 🧠 AI-powered Quality Assurance

  Review 100% of interactions — even AI ones — with Auto QA, so you can identify trends and coach proactively, not reactively.

• 📈 Performance visibility at scale

  Track productivity, CSAT, and sentiment across agents and channels with real-time dashboards.

• 💰 Proven ROI

  Customers using Zendesk WEM see up to 80% cost savings, 18% productivity gains, and stronger agent satisfaction.

Next Steps

Want to learn how Zendesk WEM can help your support team scale smarter, not harder?

📩 Reach out to [e-mail] to see what Zendesk WEM can do for your team.